Every Passenger.
Every Journey.

We are OnCue. We’re a CQC registered patient transport service provider and fully licensed and registered with the PCO. Our knowledge and experience mean we know what it takes to deliver great service 24 hours a day, 365 days a year and to look after every passenger on every journey.

Service Led.
Data Driven. On Cue.

We’ve been providing cars and care transport for over 30 years and above all else, we believe every passenger should be better for the journey – whether that’s for private, corporate or healthcare passengers. Our data driven approach to transferring passengers ensures we always get them there – right on time.

Experienced. Trusted. Caring.

We are proud to service our valued partners including several NHS Trusts, DHL and G4S adhering to their high standards and delivering on their promises. Our vehicle fleet is carbon neutral and we have a large number of accessible vehicles for those who need them.

Passenger cars. Companion cabs & Medicabs.

Our services include:

Passenger Car
We serve a large client base with our private hire driver and passenger car services, including both the private and public sectors. Our passengers are transferred by a large and modern eco-friendly fleet of passenger cars and people carriers.
Companion Cab
Our services for walking patients are transferred by our eco-friendly fleet of cars. This is dedicated to patients who have limited mobility and need additional support from our fully trained and qualified drivers to transfer them.
Our service for patients unable to use a standard vehicle due to their medical needs, or mobility conditions are transferred in one of our wheelchair accessible vehicles. Every purpose-built vehicle is fitted with an ultra-strong, low-gradient ramp and restraints, that secures the patient and their wheelchair throughout the journey ensuring the ultimate safe, secure and user-friendly wheelchair travel.

Head Office: 2 Ella Mews, Cressy Road, Hampstead, London, NW3 2NH

Telephone: 020 7424 9559


OnCue is the trading name of Q Despatch (West) Ltd, registered as a limited company in England and Wales under company number: 02103438. Registered business address: 2 Ella Mews, Cressy Road, Hampstead, London, NW3 2NH