Driver Companion (Team Lead)

Department: Operations

Reporting to: Driver Services Team Leader

Salary: £28- £30k

Contract: Permanent.

Hours: Monday – Friday, with occasional Saturdays on a rotational basis. 50 hours per week, (10 hour shift – 1 hour break) on a flexible rotational shift start times between 06:00 -14:00

The OnCue Transport Team Leader position is an exciting opportunity to join a rapidly growing business and make a real difference to the lives of patients. The ideal candidate will have a strong commitment to providing excellent customer service, as well as the experience and skills necessary to ensure the safe and comfortable transportation of patients.

Key responsibilities of the OnCue Transport Team Leader position:

• Provide assistance to patients with various mobility classifications, transporting them to and from non-emergency medical appointments throughout the UK.
• Working as a two person crew, responsible for either driving the ambulance or supporting the travelling patient
• Ensure that all patients are collected from their home or medical site and taken to the correct ward or settled at home safely.
• Offer a friendly ear when needed and ensure that your patients always feel comfortable and safe.
• Be responsible for the comfort and safekeeping of all patients in your ambulance.
• Inspect and complete daily vehicle and equipment checks, and wipe down the vehicle.
• Be dependable and on time.
• Help patients with mobility where needed, including the use of a wheelchair to transport them.
• Treat all patients with dignity and respect, providing a quality and dignified service to all patients.
• Report any safeguarding issues or incidents to the team.
• Follow all health and safety procedures as outlined within the bespoke training course.
• Support the leadership team to ensure a well-led service by reporting concerns and communicating with line managers.

About OnCue Transport.

• OnCue is a CQC registered – MedTech business specialising in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers.
• Great service is paramount for our continued expansion and the trust of our Patients & Partners.
• Taking responsibility for the service delivery during the allocated shift pattern is a critical role in the delivery of a consistent service.
• Our Mission: Is to create value for our customers and partners by delivering an innovative and care driven patient transport solution.
• Our Vision: To be recognised as a leader in our industry because of our innovation, and commitment to care for our patients, employees, and partners.

The Job

• Working as part of double crew to provide assistance to patients with various mobility classifications, transporting Patients to and from non-emergency medical appointments throughout the UK – these could be at NHS or private hospitals/clinics.
• Ensuring that all patients are collected from their home/medical site and that they are taken to the correct ward and/or settled at home safely. Offering a friendly ear when needed and ensuring that your patients always feel comfortable and safe.
• Responsible for ensuring the comfort and safekeeping of all patients in your Ambulance. You will be expected to drive in accordance with the Highway Code and in a manner that is both safe and legal.
• Responsible for the wellbeing of your patients from the moment a booking is sent to you, up to the point the patient is deposited at their destination.
• Inspecting and completing daily vehicle and equipment check and vehicle wipe down.
• Being dependable and on time. Helping patients with mobility where needed, including the use of a wheelchair to transport them.
• To treat all patients with dignity and respect, providing a quality and dignified service to all patients
• Reporting any safeguarding issues or incidents to the team.
• Following all health and safety procedures as outlined within our bespoke training course.
• Support the leadership team to ensure a well led service by reporting concerns, communicating with line managers.

Attributes.

• The ideal candidate for the OnCue Transport Team Leader position will have the following qualifications and experience:
• 2+ years of driving experience in the UK on a full driving license with no previous penalties for drink driving or insurance-related convictions (even if these are now spent).
• No more than 3 live penalty points on their current driving license.
• Experience from a patient-focused environment is desirable.
• Up-to-date first aid qualification is desirable, but not essential as training will be provided.
• Ideally, good geographical knowledge of the London area.
• Manual UK driving license (required).
• All successful applicants will be subject to an enhanced DBS disclosure and previous employment referencing.
• If you are a highly motivated and experienced individual who is looking for a rewarding career in the healthcare sector, then the OnCue Transport Team Leader position is an excellent opportunity for you. To apply, please visit the OnCue Transport website and submit your CV and a covering letter.